Support

[h2 align=”center”]FAQs[/h2]
[toggle title=’I got an error on Paypal. How can I resolve the issue?’ type=’light’]

“We are sorry, we are experiencing temporary difficulties. Please try again later. If this error occurred while making a payment, avoid duplicate payments by checking your Account Overview before resending a payment.
For some browsers, this problem can be resolved by clearing or deleting cookies.
Message 3005″

If you’re getting the previous error while you’re trying to make the payment on Paypal, please clear your browser cache, delete the cookies and try again.
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[toggle title=’Do I need to keep the Your logo in the header/footer?’ type=’light’]
No! You can remove any credit link.
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[toggle title=’Can I use your themes on commercial projects?’ type=’light’]
No for Single License.
If you purchase an Extended License, Absolutely YES! You are more than welcome to use the themes that are available on our site to develop commercial and client projects.
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[toggle title=’Which browsers, browser versions and operating systems do you test the themes on?’ type=’light’]
We test all our themes on Internet Explorer 8 and 9, the latest versions of Firefox, Safari and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly. We do not support Internet Explorer 6. If you use Internet Explorer 6, please consider upgrading to the latest Internet Explorer to have the best experience with our themes. Or switch to a different browser, the web will thank you.
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[toggle title=’Will the themes work with my plugins?’ type=’light’]
Yes, most plugins should work with our themes, HOWEVER we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. There are thousands of plugins available and we can’t test every one with our themes unfortunately.
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[icon set=’1′ id=’1′ title=”Not found the answer?”]
Feel free to contact us using below contact form if you have some questions about our services.
[contact_form]
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[icon set=’1′ id=’30’ title=”Working hours”]
Our general support hours are Monday to Friday, 09:00 to 17:00 (GMT+8). During this time, we can generally provide feedback on any support queries within 12 – 24 hours. But the response time can be up to 48 hours as we are also human not machine. We eat, sleep, travel..
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